Refund Policy

Last updated: 29 July 2026. This policy covers the Setting The Standard course. Learnalyze is a separate product with its own terms — see learnalyze.net.

At Elm Education we are committed to providing high-quality professional learning through our Setting The Standard programme. We want every learner to be confident in their purchase, so please read this policy carefully before enrolling.

Digital course purchases

Setting The Standard is a digital training programme that provides immediate access to online learning materials.

Under UK consumer law, digital content supplied electronically is generally exempt from the standard 14-day cancellation period once access has begun, provided the customer has expressly agreed to receive immediate access and acknowledged that this waives their cancellation rights.

By enrolling on and accessing Setting The Standard, you agree that:

• You wish to receive immediate access to the course.
• You understand that your right to cancel ends once access to the digital content begins.

When we give refunds

Refunds will normally be provided if:

• You were invoiced incorrectly.
• You were invoiced more than once for the same licence by mistake.
• You experience a technical issue that prevents access to the course and we are unable to resolve it within a reasonable timeframe.
• We determine, at our sole discretion, that exceptional circumstances apply.

When we don't

Refunds will not normally be issued because:

• You changed your mind after accessing the course.
• You did not complete the course.
• You did not have sufficient time to complete the course.
• The course did not meet personal expectations, where the course content has been accurately described.
• You forgot to cancel a subscription, where applicable.

Requesting a refund

If you believe you are entitled to a refund, please contact us within 14 days of the invoice date at hello@elmeducation.org, including:

• Your full name
• The school or organisation the licence was invoiced to
• Your invoice number or order reference
• A brief explanation of your request

We aim to respond to all refund requests within five working days.

Approved refunds

Where a refund is approved it will normally be processed using the original payment method within 5–10 working days, although the time taken for the funds to appear in your account may vary depending on your payment provider.

Your statutory rights

Nothing in this policy limits any statutory rights that cannot legally be excluded under applicable law.

Contact

If you have any questions about this policy, please contact Elm Education Ltd at hello@elmeducation.org. See also our Terms of Use and Privacy Policy.